How to Access Support

Support for BBE’s online services comes through:

1. Customer service handles inquiries about how to use the system, cargo traceability and general inquiries.
2. Sales support resolves any customer onboarding issues.
3. Technical support handles system bugs, disruptions, or system failures.

Email Support

customerservice@bbe.ca

Email support opens 8:00 A.M. to 5:00 P.M. Monday – Friday (MST).

Phone Support

1-888-420-6926

Customer service Support is open from 8:00 A.M. to 5:00 P.M. Monday – Friday (MST). Calls received outside of office hours will be forwarded to voicemail for follow-up next business day. The response time for voicemail follow up is within 2 hours the following business day.

Support Line Options

Option 1 – Customer Service Support
Option 2 – Sales Service Support
Option 3 – Technical System Support

Premier and Enterprise Customers will have a dedicated support contact detail. Please refer to your onboarding.

Troubleshooting and Tips

Direct your lost parcel claim to customerservice@bbe.ca

Lost Claim

Direct your lost parcel claim to customerservice@bbe.ca

Damage Claim

Package damage – if your package is damaged contact customerservice@bbe.ca 

• Shipments are not automatically insured. Insurance can be selected during the order process. All claims would be directed to BBE’s Customer Support line.

Cancel Shipment

To cancel a shipment, contact customerservice@bbe.ca or phone 1-888-420-6926.